Terms of Service

These terms cover grooming services at Posh Pup Grooming LLC ("Posh Pup," "we," "us"), 1239 Boulevard Way, Walnut Creek, CA 94595, and use of poshpupgroom.com. By booking an appointment or leaving your dog in our care, you agree to them.

01Appointments & cancellations

• Appointments are booked by phone or text at 925-899-2977. Walk-ins are welcome when the schedule allows.
• To cancel or reschedule, please text us at least 24–48 hours before your appointment.
• If you don't show up for an appointment, a rebooking fee of 50% of the scheduled service is due before your next visit can be booked. The rebooking fee is not applied toward that next appointment.
• We may decline or reschedule an appointment at our discretion, including when a dog's health or behavior makes grooming unsafe that day.

02Pricing & payment

• Prices on our website and in the shop are starting prices based on weight. Phone quotes are estimates; the final price is set once Vivian sees your dog's coat in person.
• Coat condition, matting, technical haircuts, longer-hair styling, special handling, and add-on services are charged on top of the base price as listed on our price list.
• Dogs on a 4-week schedule receive the standard rate. For dogs groomed less often, an adjusted rate applies: +15% per week beyond 4 weeks, up to +60% for dogs 8 or more weeks since their last groom.
• Payment is due in full at pickup. Prices may change; the rate in effect on the day of service applies.

03Your dog's health

• You confirm your dog is current on rabies vaccination as required by California law, and you agree to tell us about any health conditions, injuries, allergies, medications, skin issues, recent surgeries, or behavioral history before the groom.
• Grooming can be physically demanding, especially for senior dogs, puppies, and dogs with health conditions. It may also reveal existing problems — skin irritation, hot spots, lumps, or injuries hidden under the coat. We are not responsible for pre-existing conditions or for issues uncovered during grooming.
• If we see fleas, ticks, or signs of a contagious condition, we may stop the groom to protect other dogs in the shop. You may be charged for time already spent.
• Emergencies. If your dog needs urgent medical attention while in our care and we can't reach you, you authorize us to take your dog to the nearest available veterinarian. You agree to pay any resulting veterinary costs.

04Matted coats — Humanity over Vanity

If matting is severe enough that brushing it out would hurt your dog, we will shave the coat to relieve discomfort. This is non-negotiable and is done for your dog's welfare, even if a different haircut was requested. De-matting fees apply as listed.

Removing a matted coat can expose skin that has been irritated, bruised, or infected beneath it, and may cause itching, redness, or behavior changes for a few days afterward. Shaving can also affect how some coats grow back. You accept these risks when your dog arrives matted.

05Behavior & handling

• Our shop is open-concept and we never crate dogs. Please tell us upfront if your dog is anxious, reactive, or has bitten before.
• We use gentle handling and may use a muzzle or other humane restraint if needed to keep your dog and our groomers safe.
• If your dog becomes too stressed or aggressive to continue safely, we may stop the groom and ask you to pick up early. You may be charged for work completed. A special-handling fee may apply.
• Grooming tools are sharp and dogs move. Despite our care, minor nicks, clipper irritation, or a quicked nail can occasionally happen. We'll always tell you if anything occurs.

06Pickup

• We'll text you about 30 minutes before your dog is ready. Please arrive then and not earlier — early arrivals excite the dogs and pull focus from the dog on the table.
• Please pick up promptly after we let you know your dog is ready. If your dog isn't picked up by closing and we can't reach you or your emergency contact, we may arrange overnight care at your expense.

07Text messages

• When you give us your mobile number and agree to receive texts, Posh Pup Grooming will text you appointment reminders, booking confirmations, pickup notices, and replies to your messages.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to cancel or HELP for help. You can also reach us at 925-899-2977 or poshpupgroomingllc@gmail.com.
• Carriers are not liable for delayed or undelivered messages.
• See our Privacy Policy for how we handle your mobile information.

08Satisfaction

If something about the groom isn't right, please tell us before you leave or within 48 hours, and we'll do our best to fix it. Because grooming is a service performed on a living animal, we can't offer refunds for completed work, and results can vary with coat condition and your dog's cooperation.

09Photos

We love showing off our clients. We may photograph or film your dog and share those images on our website, social media, and marketing. We don't post your name or contact details without permission. If you'd rather your dog not appear, just tell us and we'll respect that.

10Limitation of liability

To the fullest extent permitted by law, Posh Pup's total liability for any claim relating to our services is limited to the amount you paid for the service in question. We are not liable for indirect or consequential damages. Nothing in these terms limits liability that cannot be limited under California law, including for gross negligence or willful misconduct.

11Using our website

The content on poshpupgroom.com — text, photos, and design — belongs to Posh Pup Grooming LLC or is used with permission. You may not copy or reuse it commercially without our written consent. We work to keep prices and information accurate, but the website may contain errors; the price list in the shop and your in-person quote control. Links to third-party sites (like Google or Yelp) are provided for convenience and we are not responsible for their content.

12Governing law & changes

These terms are governed by the laws of the State of California. Any dispute will be handled in the courts of Contra Costa County, California. We may update these terms from time to time; the effective date above shows the latest version, and the terms in effect on your appointment date apply.