Question 1

How much does grooming cost at Posh Pup?

Accepted Answer

Pricing depends on breed, weight, coat condition, time since last groom, and service type. Most appointments start at $120 for small dogs and can reach $500+ for large, heavily-coated, or matted dogs. Call 925-899-2977 for a quote — final price is set after Vivian sees the coat in person.

Question 2

My dog is matted — can you still groom them?

Accepted Answer

Humanity over vanity. If a coat is severely matted or felted, we will shave to relieve pain instead of forcing the dog through a long de-mat. There is an additional fee, and the decision is the groomer's.

Question 3

Do you crate dogs while they wait?

Accepted Answer

No. Posh Pup is an open-concept studio. Dogs are not crated — they're free to roam, rest, and decompress between bath, dry, and finish.

Question 4

How early should I book?

Accepted Answer

We recommend booking every 6 weeks at minimum. Returning clients book 2–4 weeks ahead; new clients should call as soon as possible. Walk-ins are welcome subject to availability.

Question 5

Do you groom anxious dogs or puppies?

Accepted Answer

Yes. We specialize in nervous dogs and first-groom puppies. The open-concept room and 15-minute spacing between appointments keep stress low.

Question 6

What is your cancellation policy?

Accepted Answer

Notify us at least 24–48 hours in advance to cancel or reschedule. No-shows owe a 50% rebooking fee before the next appointment.

Question 7

When should I come back to pick up my dog?

Accepted Answer

We text you about 30 minutes before your dog is finished — please come then, and not before. Arriving early means waiting in the room, which excites the dogs and pulls the groomer's focus. The heads-up text lets you time pickup perfectly and keeps every dog's finish calm.